FAQ's

What is Bottle Lover?

Bottle Lover is the UK’s trusted online store for premium wines and spirits, offering a handpicked selection at unbeatable prices.

Do you only sell wine and spirits?

Our main focus is on wines and premium spirits, but we occasionally stock gift sets and related accessories during special seasons.

Can I place a bulk order for events like weddings or corporate functions?

Absolutely! We specialize in bulk and event orders—reach out to our team for personalized recommendations and special pricing.

How fast is delivery?

We offer quick, reliable UK-wide delivery, typically within 2–3 working days. Express options are also available.

How is my order packaged for delivery?

All bottles are securely packed in industry-standard, protective packaging to ensure safe delivery.

What payment methods do you accept?

We accept Visa, MasterCard, American Express

What happens if my bottle arrives damaged?

Contact us immediately with photos of the damage—we’ll replace it or issue a full refund.

Why choose Bottle Lover over other online stores?

We combine expert knowledge, outstanding selection, competitive pricing, and caring service to elevate every sip—because great drinks create great memories.

Do you sell alcohol to underage customers?

No, we strictly adhere to UK laws. Customers must be 18 or older and age verification is required at checkout.

Can I track my order?

Absolutely. Once your order is dispatched, you’ll receive a tracking number via email to monitor delivery progress.

Is your website secure for payments?

Yes, our site uses secure SSL encryption and trusted payment gateways to protect your data.

Can I edit or cancel my order after placing it?

If your order hasn’t been dispatched, you can contact us immediately to modify or cancel it.

What if I accidentally ordered the wrong product?

Contact our support team as soon as possible. If it hasn’t shipped, we can adjust your order.